WSS Text Messaging Service Privacy Policy

Last updated September 2024.

Overview

This privacy notice provides more specific information on how Water Security Solutions text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the WSS text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collection Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.
  • From WSS sources, when we import your contact information from other WSS systems and sources, such as from your insurance provider.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

Collection from WSS Sources

We import personal information from WSS systems and sources. The information includes:

  • First and last name
  • Phone number

Automated Collection

We automatically collect the following personal information:

  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Water Security Solutions operations and services, such as:

  • Updates, to keep you informed of important dates or activities specific to your order or installation.

With Whom This Information Is Shared

We do not sell or rent your personal information.
We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.

Consent for SMS Communication:
Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications:
Customers and Guests: Updates regarding orders, deliveries or other relevant and related information to your specific order.
Job Applicants: Information about application status, onboarding materials, or other employment-related updates.
Standard Message Disclosures:
Message and data rates may apply.  You can opt-out at any time by texting ‘STOP.’  For assistance, text ‘HELP’ or visit our Privacy Policy and Terms of Service.
SMS Opt-In Phone Numbers
SMS opt-in or phone numbers collected for the purposes of SMS communication are not shared with any outside parties. We use this information solely to communicate directly with you as part of our services.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.
If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.
Unsubscribing will not remove your information from source WSS systems.

How Information Is Secured

Water Security Solutions recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Water Security Solutions strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.