SMS Terms and Conditions

Last updated June 2025.

Overview

This privacy notice provides more specific information on how Water Security Solutions text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the Water Security Solutions text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collection Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.
  • From Water Security Solutions sources, when we import your contact information from other Water Security Solutions systems and sources, such as from your insurance provider.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

Collection from Water Security Solutions Sources

We import personal information from Water Security Solutions systems and sources. The information includes:

  • First and last name
  • Phone number

Automated Collection

We automatically collect the following personal information:

  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Water Security Solutions operations and services, such as:

  • Updates, to keep you informed of important dates or activities specific to your order or installation.

With Whom This Information Is Shared

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from WSS, you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable)

Example: “Hello, this is a friendly reminder of your upcoming appointment with Water Security Solutions at 5 Main Street on January 5th between 1 and 4 pm. Please let me know if you need any assistance. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt-in to receive SMS messages from Water Security Solutions in the following ways:

  • Verbally, during a conversation
  • By submitting an online form

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at our contact page.

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.
If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.
Unsubscribing will not remove your information from source Water Security Solutions systems.

How Information Is Secured

Water Security Solutions recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Water Security Solutions strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.